Privacy Policy

Man With a Van Southgate Privacy Policy

This Privacy Policy explains how Man With a Van Southgate collects, uses, stores, and protects personal data when providing our services. It applies to all Man With a Van Southgate customers and prospective customers in the Southgate area who contact us, request a quote, make a booking, or otherwise interact with our services.

We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to be clear and transparent so that you understand how and why we process your personal data and what rights you have in relation to it.

Data Controller

Man With a Van Southgate is the data controller for the personal data described in this policy. This means we decide how and why your personal data is used when you engage with our services in the Southgate area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The personal data we may collect includes:

Identity and contact details such as your name, address, pickup and delivery addresses, and any other contact information you provide when you request a quote or book a service.

Service and booking information such as the date and time of your move or collection, details about the items to be moved, property access details, and any special instructions you choose to provide.

Communication records such as information contained in messages or calls between you and us, including enquiries, complaints, feedback, and follow up communications.

Payment and transaction information such as information relating to the amount charged, the service booked, and the payment method type. We do not store full card details when payments are processed via third party payment providers.

Technical and usage data where applicable such as basic information about how you use any online forms or contact methods we provide, including date and time of contact and technical logs generated by our systems.

You are not obliged to provide any personal data to us, but if you choose not to provide necessary information, we may be unable to offer you a quote or complete your booking.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and estimates when you enquire about our man and van services in the Southgate area.

To confirm and manage bookings, including arranging pickup and delivery locations, times, and access details.

To deliver our services safely and efficiently, including planning routes, allocating staff and vehicles, and recording completion of the job.

To communicate with you about your enquiry or booking, including sending confirmations, updates, and responding to your questions.

To manage our business operations such as invoicing, payment processing, accounting, and record keeping.

To handle complaints, resolve disputes, and enforce our contractual terms.

To comply with legal and regulatory obligations, including tax and accounting requirements.

Where permitted, to improve our services and internal processes, for example by reviewing typical enquiries and feedback received.

Lawful Bases for Processing

We process your personal data under one or more of the following lawful bases:

Contract. Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes providing quotes, managing bookings, delivering our services, and handling payment.

Legitimate interests. We may process personal data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. Our legitimate interests include managing and developing our business, maintaining records, preventing fraud, and improving our services.

Legal obligation. We may process personal data where it is necessary to comply with a legal obligation, for example keeping certain accounting and tax records for the required periods.

Consent. In limited cases we may rely on your consent, for example if we send you certain types of optional communications. Where we rely on consent, you can withdraw it at any time.

Data Sharing and Processors

We do not sell your personal data. We only share your data with third parties where this is necessary, lawful, and subject to appropriate safeguards.

We may share your personal data with:

Service providers who act as data processors and assist us in delivering our services, such as payment processors, accountants, or providers of booking and scheduling systems. These processors are only allowed to process your data according to our instructions and must protect it in line with data protection law.

Operational partners and drivers where necessary to carry out your booking, for example sharing your name, address, and contact details so that the driver can complete the move.

Professional advisers such as legal and financial advisers where necessary in the course of their services to us.

Public authorities where required by law or where necessary to protect our rights or the rights of others, such as law enforcement agencies or regulatory bodies.

Where any third party processes data on our behalf, we ensure that appropriate data processing agreements are in place and that they provide suitable technical and organisational measures to keep your data secure.

International Transfers

Our services are focused on customers in the Southgate area and the United Kingdom. If any of our service providers or systems store or access personal data from outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of approved standard contractual clauses or equivalent protections required by data protection law.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

In general, we will retain your core booking and invoicing information for the period required by tax and accounting laws. Communication records and enquiry information may be kept for a reasonable period to allow us to respond to follow up queries, handle disputes, and improve our services.

When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Man With a Van Southgate customers and prospective customers in the Southgate area, subject to certain legal limitations and exemptions:

Right of access. You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we are investigating a concern you have raised about its accuracy.

Right to data portability. In some cases, you may request a copy of your personal data in a commonly used, machine readable format and ask us to transfer it to another controller where technically feasible and where the processing is based on consent or contract.

Right to object. You can object to processing based on our legitimate interests, and we will stop processing your data unless we have compelling legitimate grounds or the processing is for the establishment, exercise, or defence of legal claims.

Rights relating to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details available on our website or through the normal communication methods you use with our service.

Security of Your Personal Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring they are subject to duties of confidentiality.

Complaints and Supervisory Authority

If you have any concerns about how we process your personal data, you should contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you are not satisfied with our response.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Man With a Van Southgate customers in the Southgate area from the date it is published. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data.